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Production Manager Broadband Lifecycle

Location: 

Long Island City, NY, US, 11101

Brand:  Optimum
Requisition #:  8670

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! 

 

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

 

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

 

We are Optimum!

Job Summary

As a member of the Broadband CPE Product Management team, the Connectivity Product Manager is responsible for leading the strategy, lifecycle management, and management of product operational issues for a subset of products within the Connectivity product portfolio, which includes broadband Internet service, voice/home phone, Wi-Fi, smart home/home security, and premium services. This role is accountable for delivering comprehensive and innovative solutions that attract new customer relationships and retain our current subscribers.

Responsibilities

  • Provide business success by meeting user needs through the continual planning and execution of product solutions and have a market-driven focus to provide long-term, sustainable, and profitable business.
  • Serve as the customer advocate for both product and the organization to drive strategy and bring products to market with an effective product–market fit - the right product delivered at the right time to the right customer.
  • Successfully deliver upon operational, customer experience and financial KPIs and manage the lifecycle of product features.
  • Responsible for researching technological developments and trends, and competitor strengths and weaknesses.
  • Understand what the customer needs and how to create a product that meets that need. Validates the product through customer interviews, prototypes, and beta tests.
  • Partner with cross-functional teams to execute the operational details of each product launch/change identified in the project plan, as defined in the launch process document.
  • Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Call Centers, Stores and Sales Reps are appropriately informed.

Qualifications

  • Minimum of 5 years of product management, consumer packaged goods brand management, cable, telecom or technology experience, managing complex, strategic projects under minimal or no supervision
  • Bachelor’s Degree or equivalent experience required, MBA or relevant Master’s Degree a plus
  • Engineering background and/or technical expertise in technology not required but appreciated
  • Experience with Broadband or internet access products and services specifically a plus; solid understanding of broadband access technologies, Wi-Fi and wireless technologies, home automation/IoT and home security a plus
  • Demonstrated ability to facilitate communications and projects across cross functional teams
  • Experience in the lifecycle of development and customer experience
  • Ability to manage operating expenses against established budgets
  • Strong business acumen and knowledgeable across many functional areas, including product management, business development, vendor relationship management, product marketing, and marketing
  • Strong understanding of business fundamentals of a product and market (like share gains, profitability, addressable market)
  • Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

 

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. 

 

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

 

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

 

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

 

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

 

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00 - $202,694.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity. 

 

 


Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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