Sr. Director- Critical Infrastructure

Job Summary

The Sr. Director Critical Infrastructure is responsible for defining and implementing the strategic direction of all critical infrastructure (CI) systems (power, HVAC, fire suppression, etc.), daily operations and staff support as well as leading and managing performance across the national footprint. 

Responsibilities

• Responsible for collaborating across CI team boundaries (inside/outside plant, construction, planning, engineering, finance and IT) to drive an excellent customer experience and ensure the CI organization is fully integrated into the broader Altice USA Field Ops strategy.
• Create a superior customer experience both now and in the future, this role is responsible for designing, implementing and overseeing disciplined processes integrated with technology to operate, maintain and enhance all critical infrastructure in the Altice USA footprint. 
• Requires a proactive focus on 99.999% reliability, technical and procedural consistency, clear and timely communication and ensuring disciplined financial execution to maximize return on every dollar spent.
• Ensure success this leader will also need to design, partner to implement and then optimize an objective reporting and analytics framework for the CI organization that is integrated with key partners across the network and IT organizations.
• Development of clear unambiguous performance standards and associated metrics is a critical part of the role. 
• Responsible for building, developing and leading a high performing organization with the right mix of technical and leadership expertise at each level. 
• Expected to foster an intentional culture by driving a mindset and behaviors that are heavily focused on creating highly stable and predictable critical infrastructure to support the network organization using the resources available inside the organization and partnering to engage appropriate resources outside the organization.
• Expected to perform other duties as assigned.

Qualifications

• 10+ years operational management experience in critical infrastructure, CATV or other network systems
• Extensive experience working with power, UPS, HVAC and fire suppression systems
• Experience transforming an existing organization and establishing new processes, metrics and culture
• Network specific experience is a plus
• Must have the ability to analyze data/information and utilize key operating metrics to guide decisive decision making and be able to articulate decisions clearly and appropriately the intended audience
• Strategic thinking capabilities with ability to envision, articulate, and plan complex deliverables to align with the field ops organization’s overarching goals and financial needs
• Ability to build to tactical plans based on field ops strategy and then deliver on those plans by breaking them down into discrete manageable components that tie back to the overarching strategy
• Program management experience including the design, implementation and oversight of a program office
• Must have the ability to explain opportunities, issues, needs, deliverables and projects in terms appropriate to the audience
• Strong leadership and managerial skills; ability to select, develop and motivate talent and coach to/address capability gaps
• Must have the ability to develop, communicate and embed best practice procedures both within a large team and across other interrelated functional areas
• Outstanding written and verbal communication skills with leadership ability to communicate cross functionally and at the executive level within the organization
• Must be highly organized and able to manage both teams and issues in a highly urgent environment
• A strong collaborative mindset with a clear understanding of how the role impacts key partners such as ISP/OSP, construction and IT with the ability to work jointly across teams to improve the customer experience
• Ability to develop and maintain highly effective relationships, and be considered proactive, dependable, influential, adept and respected by peers, team, internal partners and key third party contacts